File a National Consumer Helpline Complaint in Under 60 Seconds

The Consumer Protection Act, 2019 grants every Indian consumer six fundamental rights:

• Right to Safety: protection against hazardous goods and services
• Right to be Informed: access to accurate information about quality, quantity, potency, purity, standard, and price
• Right to Choose: access to a variety of goods and services at competitive prices
• Right to be Heard: your complaints must be heard and addressed by consumer forums
• Right to Seek Redressal: fair settlement of genuine grievances
• Right to Consumer Education: awareness of your rights and responsibilities

If any of these rights are violated during an online purchase on Amazon, Flipkart, Myntra, or any Shopify-powered store, you can file a complaint on the National Consumer Helpline portal or call the toll-free number 1800-11-4000. The legal framework is the Consumer Protection Act, 2019 administered by the Department of Consumer Affairs .

Key thresholds for escalation: jurisdiction depends on the value of goods or services paid as consideration. The District Commission handles claims up to ₹50 lakh. The State Commission handles above ₹50 lakh and up to ₹2 crore. The National Commission handles claims above ₹2 crore. Direct commission cases can be filed online via e-Jagriti .