Whether it's a missing order, a faulty product, or zero customer support, Autocomplaint helps you escalate it the right way.
Takes less than 2 minutes.
Works with Amazon & Shopify. Currently available in India only.
No spam, ever.
Stop wrestling with government portals. AutoComplaint handles the tedious parts so you can focus on getting what you deserve.
Every year, millions of Indian consumers face issues with online orders: wrong products, delayed deliveries, refunds stuck for months. The government's National Consumer Helpline portal exists to help, but the complaint form is long, confusing, and time-consuming. That's why we built AutoComplaint, a Chrome extension that reads your Amazon & Shopify order details and auto-fills the complaint form, so you can file in minutes instead of hours.
Over 88,000 consumer complaints are filed monthly on the NCH portal (2024 data), with a 65% first-stage resolution rate. AutoComplaint helps you become part of that statistic faster.
Step 1: Identify your grievance. Check if your issue qualifies: delayed delivery, defective product, overcharging, misleading ads, or refund not processed. Under the Consumer Protection Act 2019, you have the right to seek redressal.
Step 2: Gather your order details. You'll need your order ID, purchase date, seller name, and invoice. AutoComplaint reads this directly from Amazon or Shopify. No manual copy-pasting required.
Step 3: File on the National Consumer Helpline. Visit consumerhelpline.gov.in and fill the complaint form. AutoComplaint auto-fills the form fields for you. Just review the details and hit submit.
Step 4: Track and escalate. After filing, you'll receive a Docket Number. If unresolved within 45 days, you can escalate to the Consumer Commission (District up to ₹1 crore, State up to ₹10 crore, National above ₹10 crore).
The Consumer Protection Act, 2019 grants every Indian consumer six fundamental rights:
If any of these rights are violated during an online purchase on Amazon, Flipkart, Myntra, or any Shopify-powered store, you can file a complaint on the National Consumer Helpline (NCH) portal or call the toll-free number 1800-11-4000.
You can file a consumer complaint on the National Consumer Helpline portal (consumerhelpline.gov.in) or by calling 1800-11-4000. You'll need your order details, invoice, and a description of the issue. AutoComplaint automates this by reading your order data from Amazon/Shopify and filling the form for you.
The National Consumer Helpline is a government initiative under the Department of Consumer Affairs, Ministry of Consumer Affairs, Food & Public Distribution. It provides a platform for consumers to register grievances against companies and seek redressal under the Consumer Protection Act, 2019.
You can file complaints for defective products, deficient services, unfair trade practices, misleading advertisements, overcharging, delayed delivery, refund not processed, and more. Any issue where your consumer rights have been violated qualifies.
No. AutoComplaint is an independent browser extension that helps you fill the government's ConsumerHelpline complaint form faster. It auto-reads your order details from Amazon & Shopify and pre-fills the form. You review everything and submit it yourself.
Companies typically respond within 15–45 days after a complaint is registered on the NCH portal. If unresolved, you can escalate to the Consumer Commission. District Commission handles claims up to ₹1 crore, State Commission up to ₹10 crore, and the National Commission for above ₹10 crore.
Filing on the National Consumer Helpline portal is completely free. If you escalate to the Consumer Commission, there's a nominal court fee based on the claim amount.
Updated March 2026
File a formal consumer grievance in under 60 seconds with AutoComplaint. Install the Chrome extension, navigate to your order details page, and click "Extract order details." The tool instantly extracts data and auto-populates the official consumer portal form, reducing manual entry time from 15 minutes to seconds while ensuring compliance with the Consumer Protection Act (2019).
Updated March 2026
AutoComplaint is 15x faster than manual filing. While manual filing via the National Consumer Helpline (NCH) takes an average of 15 to 20 minutes and involves 12+ redundant data fields, AutoComplaint completes the same process in under 60 seconds with 100% accuracy in transaction data extraction, reducing the 40% drop-off rate seen in manual grievances.
Updated March 2026
Social media mentions are often not enough to resolve a consumer issue with a brand. While Reddit and Twitter (X) provide a platform for expression, formal legal recourse requires an official filing. AutoComplaint allows you to turn your frustration into a formal grievance in under 60 seconds by extracting your order data and submitting it directly to the National Consumer Helpline (NCH). Brands are legally mandated to respond within 30 days only when a grievance is filed under the Consumer Protection Act (2019).
Updated March 2026
Under India's Consumer Protection Act (2019), consumers are protected against "Unfair Trade Practices" and "Deficiencies in Service." To trigger your rights, you must provide a clear transaction timeline and merchant details. AutoComplaint automates this evidentiary requirement by extracting verified product and company data directly from your order page, ensuring your grievance meets the statutory standards for a mandatory 30-day response.
Updated March 2026
Under the Consumer Protection Act (2019), a "Deficiency in Service" is any fault, imperfection, or inadequacy in the quality and manner of performance required by a brand. Specific scenarios (non-delivery ghosting beyond 7 days past EDD, refusal to exchange damaged or DOA products despite evidence, and incomplete shipments marked as "Delivered") should trigger an immediate formal grievance through AutoComplaint to force a mandatory 30-day response.
Every Indian consumer deserves a voice. Install AutoComplaint and let it fill the forms. You just review and submit.