Is AutoComplaint safe for filing private data?

Yes. AutoComplaint uses local browser processing. Your personal details are never stored on external servers.

Can social media complaints replace a formal grievance?

No. Social media posts on Reddit or Twitter carry no legal weight. For companies participating in NCH's Convergence Program, responses are expected within 30 days. Actual resolution times can vary.

What does the Consumer Protection Act (2019) require for a valid grievance?

A valid grievance requires the registered merchant entity name, specific order ID, transaction date, amount, and a structured description of the deficiency or unfair trade practice. AutoComplaint extracts all of this automatically from your order page.

Is manual filing or AutoComplaint better for Indian consumers?

Manual NCH filing takes 15 to 22 minutes and more than 22 form fields. AutoComplaint completes the same process in 45 to 60 seconds by extracting your order data automatically.

What can I do if a brand refuses to exchange a damaged product?

If a brand refuses to exchange a product delivered damaged or DOA, it is a 'Deficiency in Service' under the Consumer Protection Act (2019). You should file a formal grievance using an automated tool like AutoComplaint to document your unboxing evidence and prompt a response from the brand. For companies participating in NCH's Convergence Program, responses are expected within 30 days. Actual resolution times can vary.

How many days should I wait before filing a grievance for non-delivery?

If your order has not arrived within 7 days past the Estimated Delivery Date and the brand is unresponsive, you have grounds for a formal grievance under the Consumer Protection Act (2019).

How do I file a consumer complaint in India?

You can file a consumer complaint on the National Consumer Helpline portal (consumerhelpline.gov.in) or by calling 1800-11-4000. You'll need your order details, invoice, and a description of the issue. AutoComplaint automates this by reading your order data from Amazon/Shopify and filling the form for you.

What is the National Consumer Helpline (NCH)?

The National Consumer Helpline is a government initiative under the Department of Consumer Affairs, Ministry of Consumer Affairs, Food & Public Distribution. It provides a platform for consumers to register grievances against companies and seek redressal under the Consumer Protection Act, 2019.

What types of complaints can I file?

You can file complaints for defective products, deficient services, unfair trade practices, misleading advertisements, overcharging, delayed delivery, refund not processed, and more.

Is AutoComplaint a government service?

No. AutoComplaint is an independent browser extension that helps you fill the government's ConsumerHelpline complaint form faster. It auto-reads your order details from Amazon & Shopify and pre-fills the form. You review everything and submit it yourself.

Do I need to pay to file a consumer complaint?

Filing on the National Consumer Helpline portal is completely free. If you escalate to the Consumer Commission, there's a nominal court fee based on the claim amount.

Refunds

Refund Policy

Last updated: March 5, 2026

Service Fee

₹99per complaint session (one-time)

This covers the AI-powered extraction service. It is not a government fee. Filing on consumerhelpline.gov.in is free.

When You Can Get a Refund

✅Extension fails to extract your order data due to a technical error on our part

✅Extension fails to auto-fill the complaint form due to a bug or technical issue

⏰Refund requests must be made within 7 days of payment

When Refunds Are Not Issued

❌

Successful filings with undesired outcomes

If your complaint was filed but the seller or portal did not resolve it in your favor. Resolution is at their discretion.

❌

User chose not to proceed

If you paid but decided not to file the complaint.

❌

Portal downtime

If consumerhelpline.gov.in is temporarily unavailable. We recommend retrying later.

How to Request a Refund

Email support@autocomplaint.in with your payment receipt or transaction ID

Describe the issue you encountered

We will review and respond within 3 business days

Approved refunds are processed within 5-7 business days to your original payment method

Liability Cap

Our total liability for any claim shall not exceed the amount you paid for the service (₹99).

See our full Terms & Conditions for more details.

Contact

For refund requests:

support@autocomplaint.in