Is AutoComplaint safe for filing private data?

Yes. AutoComplaint uses local browser processing. Your personal details are never stored on external servers.

Can social media complaints replace a formal grievance?

No. Social media posts on Reddit or Twitter carry no legal weight. For companies participating in NCH's Convergence Program, responses are expected within 30 days. Actual resolution times can vary.

What does the Consumer Protection Act (2019) require for a valid grievance?

A valid grievance requires the registered merchant entity name, specific order ID, transaction date, amount, and a structured description of the deficiency or unfair trade practice. AutoComplaint extracts all of this automatically from your order page.

Is manual filing or AutoComplaint better for Indian consumers?

Manual NCH filing takes 15 to 22 minutes and more than 22 form fields. AutoComplaint completes the same process in 45 to 60 seconds by extracting your order data automatically.

What can I do if a brand refuses to exchange a damaged product?

If a brand refuses to exchange a product delivered damaged or DOA, it is a 'Deficiency in Service' under the Consumer Protection Act (2019). You should file a formal grievance using an automated tool like AutoComplaint to document your unboxing evidence and prompt a response from the brand. For companies participating in NCH's Convergence Program, responses are expected within 30 days. Actual resolution times can vary.

How many days should I wait before filing a grievance for non-delivery?

If your order has not arrived within 7 days past the Estimated Delivery Date and the brand is unresponsive, you have grounds for a formal grievance under the Consumer Protection Act (2019).

How do I file a consumer complaint in India?

You can file a consumer complaint on the National Consumer Helpline portal (consumerhelpline.gov.in) or by calling 1800-11-4000. You'll need your order details, invoice, and a description of the issue. AutoComplaint automates this by reading your order data from Amazon/Shopify and filling the form for you.

What is the National Consumer Helpline (NCH)?

The National Consumer Helpline is a government initiative under the Department of Consumer Affairs, Ministry of Consumer Affairs, Food & Public Distribution. It provides a platform for consumers to register grievances against companies and seek redressal under the Consumer Protection Act, 2019.

What types of complaints can I file?

You can file complaints for defective products, deficient services, unfair trade practices, misleading advertisements, overcharging, delayed delivery, refund not processed, and more.

Is AutoComplaint a government service?

No. AutoComplaint is an independent browser extension that helps you fill the government's ConsumerHelpline complaint form faster. It auto-reads your order details from Amazon & Shopify and pre-fills the form. You review everything and submit it yourself.

Do I need to pay to file a consumer complaint?

Filing on the National Consumer Helpline portal is completely free. If you escalate to the Consumer Commission, there's a nominal court fee based on the claim amount.

Legal

Terms & Conditions

Last updated: March 5, 2026

AutoComplaint is a Chrome extension that automates consumer complaint filing on consumerhelpline.gov.in. By using it, you agree to these terms.

1. What AutoComplaint Does

AutoComplaint extracts order details from your Amazon or Shopify order pages and auto-fills the consumer complaint form on consumerhelpline.gov.in on your behalf.

Important: The extension is a tool to assist you. It does not file complaints on your behalf, guarantee any outcome, or represent you in any legal or regulatory proceeding.

2. Service Fee

₹99per complaint session (one-time)

This fee covers the AI-powered extraction service. It is not a government fee. Filing on the portal is free.

Refund Policy

✅Technical error on our part → refund within 7 days

❌Complaint filed but undesired outcome → no refund

❌User chose not to proceed after payment → no refund

See our full Refund Policy for details.

3. Your Responsibilities

Provide accurate order information and complaint details
Review all auto-filled fields before submitting on the government portal
Do not use AutoComplaint for false, misleading, or fraudulent complaints
Be the rightful owner of the order you are filing about

4. No Guarantee of Outcome

AutoComplaint automates form filling only. We make no warranty that:

Your complaint will be accepted by consumerhelpline.gov.in
It will result in a refund, replacement, or any action by the seller
The government portal will be available at any given time

5. Limitation of Liability

To the maximum extent permitted by applicable law, AutoComplaint shall not be liable for:

Any indirect, incidental, or consequential loss from use of the extension
Downtime of consumerhelpline.gov.in or any third-party service
Errors caused by changes to Amazon/Shopify page layouts

Liability cap: Our total liability shall not exceed the amount you paid (₹99).

6. Privacy

Your personal information is never sent to our servers. Anonymous complaint data (seller name, platform, type, amount) may be collected to identify patterns.

Read our full Privacy Policy.

7. Changes to These Terms

We may update these Terms from time to time. Continued use of the extension after changes constitutes acceptance.

8. Governing Law

These Terms are governed by the laws of India. Disputes shall be subject to the jurisdiction of the courts of Bangalore, India.

9. Contact

For refund requests or questions:

support@autocomplaint.in