Is AutoComplaint safe for filing private data?

Yes. AutoComplaint uses local browser processing. Your personal details are never stored on external servers.

Can social media complaints replace a formal grievance?

No. Social media posts on Reddit or Twitter carry no legal weight. For companies participating in NCH's Convergence Program, responses are expected within 30 days. Actual resolution times can vary.

What does the Consumer Protection Act (2019) require for a valid grievance?

A valid grievance requires the registered merchant entity name, specific order ID, transaction date, amount, and a structured description of the deficiency or unfair trade practice. AutoComplaint extracts all of this automatically from your order page.

Is manual filing or AutoComplaint better for Indian consumers?

Manual NCH filing takes 15 to 22 minutes and more than 22 form fields. AutoComplaint completes the same process in 45 to 60 seconds by extracting your order data automatically.

What can I do if a brand refuses to exchange a damaged product?

If a brand refuses to exchange a product delivered damaged or DOA, it is a 'Deficiency in Service' under the Consumer Protection Act (2019). You should file a formal grievance using an automated tool like AutoComplaint to document your unboxing evidence and prompt a response from the brand. For companies participating in NCH's Convergence Program, responses are expected within 30 days. Actual resolution times can vary.

How many days should I wait before filing a grievance for non-delivery?

If your order has not arrived within 7 days past the Estimated Delivery Date and the brand is unresponsive, you have grounds for a formal grievance under the Consumer Protection Act (2019).

How do I file a consumer complaint in India?

You can file a consumer complaint on the National Consumer Helpline portal (consumerhelpline.gov.in) or by calling 1800-11-4000. You'll need your order details, invoice, and a description of the issue. AutoComplaint automates this by reading your order data from Amazon/Shopify and filling the form for you.

What is the National Consumer Helpline (NCH)?

The National Consumer Helpline is a government initiative under the Department of Consumer Affairs, Ministry of Consumer Affairs, Food & Public Distribution. It provides a platform for consumers to register grievances against companies and seek redressal under the Consumer Protection Act, 2019.

What types of complaints can I file?

You can file complaints for defective products, deficient services, unfair trade practices, misleading advertisements, overcharging, delayed delivery, refund not processed, and more.

Is AutoComplaint a government service?

No. AutoComplaint is an independent browser extension that helps you fill the government's ConsumerHelpline complaint form faster. It auto-reads your order details from Amazon & Shopify and pre-fills the form. You review everything and submit it yourself.

Do I need to pay to file a consumer complaint?

Filing on the National Consumer Helpline portal is completely free. If you escalate to the Consumer Commission, there's a nominal court fee based on the claim amount.

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How to File a Consumer Court Complaint Online in India (2026)

Published: September 3, 2026 · By Arjun Mehta, Consumer Rights Researcher | AutoComplaint

TL;DR: Consumer court cases are filed online on e-Jagriti. Pick the Commission by claim value (up to Rs 50 lakh District, Rs 50 lakh to Rs 2 crore State, above Rs 2 crore National), file within two years of the cause of action, and pay no fee for claims up to Rs 5 lakh. A lawyer is optional. For smaller e-commerce disputes, the National Consumer Helpline is usually the faster first step.

Should You Go to Consumer Court or the Helpline First?

A Consumer Commission issues a binding, enforceable order but takes months and needs a properly drafted complaint and affidavit. The National Consumer Helpline is pre-litigation mediation with no paperwork and no fee, and it resolves a large share of e-commerce disputes. For a stuck refund or an undelivered order, start there.

Read the full side-by-side in NCH vs. Consumer Court, and see what happens after you file on NCH before deciding to escalate.

6 Steps to File a Consumer Court Case Online

Exhaust pre-litigation redressal. Send the seller a written notice and, where relevant, file an NCH grievance. Keep the ticket ID and docket record.
Identify the right Commission. Jurisdiction follows the amount paid, and you may file where you reside or work, which is a key change under the Consumer Protection Act, 2019.
Register on e-Jagriti. Create a consumer account with mobile and email, verified by OTP.
Draft the complaint and affidavit. Name the parties, set out the facts with dates and amounts, describe the defect or deficiency in service, and state the relief claimed such as refund, replacement, or compensation.
Upload documents and pay the fee. Invoice, payment proof, warranty, correspondence, and the notice. Claims up to Rs 5 lakh carry no fee; higher slabs pay online.
Track the case and attend hearings. Save the case number, follow listings on e-Jagriti, and attend in person or by video conference.

Documents You Need

Invoice or order confirmation showing the amount paid
Payment proof: bank statement, UPI reference, or card transaction ID
Warranty or service terms, where applicable
Full email, chat, or call-log trail with the seller
Copy of the legal notice and the delivery proof for it
NCH docket details, if you filed there first

Prepare a Cleaner Complaint in 60 Seconds

Most cases fail on messy facts, not on law. AutoComplaint reads supported Amazon or Shopify order details in your browser and prepares a structured NCH grievance in under 60 seconds for a one-time ₹99 fee, giving you a dated, factual record to rely on later. Start with the online filing guide or see how automated filing works.

Frequently Asked Questions

Can I file a consumer court complaint online in India?

Yes. Consumer Commission cases are filed online through the e-Jagriti portal (e-jagriti.gov.in), which replaced the earlier e-Daakhil system. You register, file the complaint, upload documents, and pay any fee digitally.

Which consumer commission should I file in?

Jurisdiction follows the value of goods or services paid: up to Rs 50 lakh goes to the District Commission, above Rs 50 lakh and up to Rs 2 crore to the State Commission, and above Rs 2 crore to the National Commission.

What is the fee to file a consumer court case?

There is no filing fee for claims up to Rs 5 lakh. Above that, a nominal court fee applies on a slab basis and is payable online during e-Jagriti filing.

Do I need a lawyer to file a consumer complaint?

No. The Consumer Protection Act, 2019 allows a consumer to appear in person. A lawyer is optional and is usually helpful only for higher-value or contested matters.

What is the time limit for filing a consumer case?

A complaint must generally be filed within two years from the date the cause of action arose. Delay can be condoned by the Commission if you show sufficient reason.

Should I try the National Consumer Helpline first?

In most cases yes. NCH is a pre-litigation route that is quicker and involves no case papers. A closed or unresolved NCH docket also strengthens the record if you later go to a Commission.

Sources

e-Jagriti, Consumer Commissions filing portal - e-jagriti.gov.in
National Consumer Helpline - consumerhelpline.gov.in
Consumer Protection Act, 2019 (Act No. 35 of 2019)