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    How to File a Consumer Court Complaint Online in India (2026)

    Published: · By Arjun Mehta, Consumer Rights Researcher | AutoComplaint

    TL;DR: Consumer court cases are filed online on e-Jagriti. Pick the Commission by claim value (up to Rs 50 lakh District, Rs 50 lakh to Rs 2 crore State, above Rs 2 crore National), file within two years of the cause of action, and pay no fee for claims up to Rs 5 lakh. A lawyer is optional. For smaller e-commerce disputes, the National Consumer Helpline is a voluntary pre-litigation option, without a guaranteed response or remedy.

    Should You Go to Consumer Court or the Helpline First?

    A Consumer Commission issues a binding, enforceable order but takes months and needs a properly drafted complaint and affidavit. The National Consumer Helpline is voluntary pre-litigation grievance handling with no government fee. You still provide grievance details and supporting evidence; no response, refund, or resolution is guaranteed. It is an option for a stuck refund or undelivered order.

    Read the full side-by-side in NCH vs. Consumer Court, and see what happens after you file on NCH before deciding to escalate.

    6 Steps to File a Consumer Court Case Online

    1. Exhaust pre-litigation redressal. Send the seller a written notice and, where relevant, file an NCH grievance. Keep the ticket ID and docket record.
    2. Identify the right Commission. Jurisdiction follows the amount paid, and you may file where you reside or work, which is a key change under the Consumer Protection Act, 2019.
    3. Register on e-Jagriti. Create a consumer account with mobile and email, verified by OTP.
    4. Draft the complaint and affidavit. Name the parties, set out the facts with dates and amounts, describe the defect or deficiency in service, and state the relief claimed such as refund, replacement, or compensation.
    5. Upload documents and pay the fee. Invoice, payment proof, warranty, correspondence, and the notice. Claims up to Rs 5 lakh carry no fee; higher slabs pay online.
    6. Track the case and attend hearings. Save the case number, follow listings on e-Jagriti, and attend in person or by video conference.

    Documents You Need

    • Invoice or order confirmation showing the amount paid
    • Payment proof: bank statement, UPI reference, or card transaction ID
    • Warranty or service terms, where applicable
    • Full email, chat, or call-log trail with the seller
    • Copy of the legal notice and the delivery proof for it
    • NCH docket details, if you filed there first

    Prepare Clearer Transaction Details

    Clear transaction details and supporting evidence help explain your complaint. AutoComplaint reads supported Amazon or Shopify order details and auto-fills NCH order fields for ₹99 per filing session. You complete details, upload evidence, review, and submit; total filing time varies. NCH is voluntary and cannot guarantee a response or remedy. Start with the online filing guide or see how automated filing works.

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