How to File a Consumer Forum Complaint Online in India (2026)
The two official portals, what each costs, and the 60-second form-autofill shortcut for Amazon and Shopify orders.
To file a consumer forum complaint online in India, use consumerhelpline.gov.in (National Consumer Helpline) for informal mediation with no government fee, or e-jagriti.gov.in to file a binding Consumer Commission case under the Consumer Protection Act, 2019. Companies participating in NCH's voluntary Convergence Program are expected to respond within 30 days, but a response or resolution is not guaranteed. AutoComplaint auto-fills NCH order fields for ₹99 per session for Amazon India and Shopify orders. You complete details, upload evidence, review, and submit; total filing time varies.
The two online consumer forums in India
NCH (Tier 1)
consumerhelpline.gov.in - Ministry of Consumer Affairs mediation portal.
- No government fee
- Response expected in 30 days (Convergence, not guaranteed)
- No lawyer needed
- Non-binding mediation
e-Jagriti (Tier 2)
e-jagriti.gov.in - Formal Consumer Commission e-filing portal.
- No filing fee up to ₹5 lakh consideration; official fee schedule above that
- Case duration varies
- Binding legal ruling
- Compensation orders
Step-by-step: filing on the NCH portal
- 1
Register on consumerhelpline.gov.in
Create an account with your mobile number and email. Verify via OTP.
- 2
Fill grievance details
Enter your name, address, brand name, order ID, purchase date, and amount. Attach invoice and product photos.
- 3
Describe the deficiency
Write a factual description (500-2000 chars). Reference Section 2(11) of the Consumer Protection Act, 2019 if relevant.
- 4
Submit and receive docket number
You get a unique docket ID via SMS/email. Use this to track status.
- 5
Wait for brand response
The NCH forwards your complaint to the brand's grievance officer. Companies in the voluntary Convergence Program are expected to respond within 30 days, but a response is not guaranteed.
Order-field autofill with AutoComplaint
Manual NCH filing involves entering transaction and merchant details. AutoComplaint extracts your Amazon India or supported Shopify order details and autofills the NCH portal form in about 60 seconds. You then add your grievance details, attach documents, review everything, and submit it yourself.
Frequently asked questions
How do I file a consumer forum complaint online in India?
File online at consumerhelpline.gov.in for informal mediation, or e-jagriti.gov.in for a formal Consumer Commission case. NCH has no government fee; Convergence Program companies are expected to respond within 30 days, but a response or resolution is not guaranteed. AutoComplaint auto-fills NCH order fields for ₹99 per session; you complete, review, and submit. Total filing time varies.
What does filing an online consumer complaint cost?
NCH filing has no government fee. On e-Jagriti, there is no filing fee where the consideration paid is up to ₹5 lakh; above that, fees follow the official schedule. AutoComplaint charges ₹99 per session for automation.
Which portal should I use: NCH or e-Jagriti?
Start with NCH for most everyday disputes. If the brand does not respond or the outcome is unsatisfactory, escalate to e-Jagriti to seek a Consumer Commission ruling, which can be binding.
What documents do I need?
Order ID, invoice, product photos, tracking screenshots, and a short description. AutoComplaint extracts supported order-page details; you collect and upload evidence yourself.
How long does it take?
NCH: Convergence Program companies are expected to respond within 30 days, with no guarantee. Consumer Commission case duration varies; no completion date is guaranteed.