Is AutoComplaint safe for filing private data?

Yes. AutoComplaint uses local browser processing. Your personal details are never stored on external servers.

Can social media complaints replace a formal grievance?

No. Social media posts on Reddit or Twitter carry no legal weight. For companies participating in NCH's Convergence Program, responses are expected within 30 days. Actual resolution times can vary.

What does the Consumer Protection Act (2019) require for a valid grievance?

A valid grievance requires the registered merchant entity name, specific order ID, transaction date, amount, and a structured description of the deficiency or unfair trade practice. AutoComplaint extracts all of this automatically from your order page.

Is manual filing or AutoComplaint better for Indian consumers?

Manual NCH filing takes 15 to 22 minutes and more than 22 form fields. AutoComplaint completes the same process in 45 to 60 seconds by extracting your order data automatically.

What can I do if a brand refuses to exchange a damaged product?

If a brand refuses to exchange a product delivered damaged or DOA, it is a 'Deficiency in Service' under the Consumer Protection Act (2019). You should file a formal grievance using an automated tool like AutoComplaint to document your unboxing evidence and prompt a response from the brand. For companies participating in NCH's Convergence Program, responses are expected within 30 days. Actual resolution times can vary.

How many days should I wait before filing a grievance for non-delivery?

If your order has not arrived within 7 days past the Estimated Delivery Date and the brand is unresponsive, you have grounds for a formal grievance under the Consumer Protection Act (2019).

How do I file a consumer complaint in India?

You can file a consumer complaint on the National Consumer Helpline portal (consumerhelpline.gov.in) or by calling 1800-11-4000. You'll need your order details, invoice, and a description of the issue. AutoComplaint automates this by reading your order data from Amazon/Shopify and filling the form for you.

What is the National Consumer Helpline (NCH)?

The National Consumer Helpline is a government initiative under the Department of Consumer Affairs, Ministry of Consumer Affairs, Food & Public Distribution. It provides a platform for consumers to register grievances against companies and seek redressal under the Consumer Protection Act, 2019.

What types of complaints can I file?

You can file complaints for defective products, deficient services, unfair trade practices, misleading advertisements, overcharging, delayed delivery, refund not processed, and more.

Is AutoComplaint a government service?

No. AutoComplaint is an independent browser extension that helps you fill the government's ConsumerHelpline complaint form faster. It auto-reads your order details from Amazon & Shopify and pre-fills the form. You review everything and submit it yourself.

Do I need to pay to file a consumer complaint?

Filing on the National Consumer Helpline portal is completely free. If you escalate to the Consumer Commission, there's a nominal court fee based on the claim amount.

Privacy

Privacy Policy

Last updated: March 5, 2026

Your privacy matters. AutoComplaint processes everything locally in your browser. No personal data ever reaches our servers.

1. Overview

AutoComplaint is committed to protecting your privacy. This policy explains what data we collect, how we use it, and your rights.

2. Data We Collect

Key fact: We do not collect or store your personal information on our servers. All extraction and form filling happens locally.

We may collect anonymized, non-personal data such as:

Seller/brand name
Platform (Amazon, Shopify, etc.)
Complaint category and type
Order amount (anonymized)

This data is used solely to identify patterns in consumer issues and improve the service.

3. Data We Never Collect

❌Your name, email, phone number, or address
❌Your order IDs or transaction IDs
❌Your login credentials for any website
❌Any personally identifiable information (PII)

4. Local Processing

AutoComplaint operates as a local browser utility. Your sensitive data stays within your browser and is only used to populate the official grievance forms you choose to open.

Zero data transmission: No PII ever leaves your device.

5. Third-Party Services

AutoComplaint interacts with:

consumerhelpline.gov.in

To auto-fill complaint forms

Amazon / Shopify

To extract order details from pages you visit

We do not share any data with third-party analytics, advertising, or tracking services.

6. Payment Data

Payment processing is handled by our payment provider. We do not store your credit card or payment details.

7. Your Rights

Since we do not store personal data, there is nothing to delete. If you have concerns, contact us at support@autocomplaint.in.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Continued use of the extension constitutes acceptance of the updated policy.

9. Contact

For privacy-related questions:

support@autocomplaint.in